Refund and Return Policy

At Sp5der Clothing (https://sp5derhoodiestore.ca), we want to ensure a fair shopping experience. Please read our policy carefully to understand how we handle refunds, returns, and cancellations.

If you have any questions, contact our support team at [email protected].

1. When We Issue a Refund or Return

We take full responsibility for our mistakes. We will gladly issue a full refund or process a return at no extra cost to you if:

• We ship the wrong product (e.g., wrong size, color, or style).
• The product arrives damaged or defective.
• We make an error that violates our commitment to your order.

In these cases, please contact us within 7 days of delivery with clear photo evidence, and we will resolve the issue immediately.

2. When We Do Not Accept Returns or Refunds

We fulfill every order exactly according to the specifications and information you provide at checkout. Therefore, we do not accept returns or issue refunds if:

• You receive the exact item, size, and color that you ordered, but you change your mind.
• You provided incorrect shipping or sizing information during checkout.

Please review your order details, size guides, and shipping address carefully before completing your purchase.

3. Return and Refund Fees

If we grant an exception for a return or refund outside of our standard policy, we will deduct a restocking and processing fee from your final refund amount. The customer must also cover all return shipping costs in this specific situation.

4. Contact Us

For any questions regarding your order status, returns, or refund requests, please email us directly:

Email: [email protected]